Payment and Booking Policy
To guarantee your reservation with Adventure Altitude Treks and Expedition, you must make an advance deposit or full payment at the time of booking.
Unless otherwise agreed upon in writing, the full remaining amount is due prior to the trip departing from Kathmandu.
Credit and debit card payment processes may incur additional costs associated with processing fees as determined by your bank (for example, when making a foreign currency transaction). All currencies are accepted at the current exchange rate: US Dollars, Euros, British Pounds, Australian Dollars, Canadian Dollars, Singapore Dollars.
Kailash Mansarovar Special Booking Policy
All Kailash Mansarovar tours require a non-refundable deposit of 500 USD per person at the time of booking.
The deposit is required as Adventure Altitude Treks and Expeditions have to start making arrangements prior to your arrival in Nepal. Arrangements include, but are not limited to, processing of the Tibet Travel Permit; application for the Chinese Group visa; Government documentation; border clearances; hotel reservations; bookings with transportation; coordination of support staff; and other administrative requirements with respect to the Kailash Mansarovar Yatra.
Since many of the aforementioned require advance deposits to government agencies, partner agencies, hotels, service providers, etc., the deposit is non-refundable once it has been confirmed.
The client agrees that in the event of cancellation, rescheduling or no show or any other personal reason, this advance payment will NOT be refunded.
Confirmation of Booking
Adventure Altitude Treks and Expedition will validate your reservation made on their site, TripAdvisor or another type of third-party rate site. It is not until Adventure Altitude Treks and Expedition has received and confirmed payment that your booking will be deemed confirmed. Adventure Altitude Treks and Expedition will contact you with additional trip preparation and travel logistics once your booking is confirmed.
Please ensure that the name you enter on the booking application matches your passport exactly. If there are any differences between the two, there may be complications when traveling and obtaining permits.
If you are booking on behalf of another person or family members, the individual booking is responsible for providing accurate information and making Adventure Altitude Treks and Expedition aware of any changes that may be required.
Amendment of Trips
If you want to change an existing confirmed booking, a request for change should be submitted to Adventure Altitude Treks and Expedition no later than 30 days prior to your scheduled departure. There will be a minimum change fee charged of USD 100 per person. Any additional expenses can be expected as a result of changes imposed by third-party suppliers, such as hotels, tea houses, transportation service providers, airlines, etc.
Visa and Passport Regulations
All tourists are required to have their original passport with them at all times and must have the appropriate visas necessary to travel to Nepal and any other country that is listed in your travel itinerary; a passport must be valid for at least six months beyond your return date.
It is the traveler’s responsibility to obtain and carry all required travel documents.
Health, Injury and Altitude Responsibility
Adventure Altitude Treks and Expedition highly recommends that travelers secure travel and medical insurance prior to the date of their trip.
The company will provide the traveler with as much assistance as possible; however, Adventure Altitude Treks will be liable for injuries, illnesses, accidents, altitude sickness, costs associated with medical evacuation and/or any other health-related concerns which may occur during your trip.
Individuals will be liable to assess their own physical and health conditions before participating in any trek, tour, expedition or any other adventure activity.
Missed or Unused Services
No refunds, discounts, or credits will be issued for any missed, unused, or voluntarily skipped services on the tour. Items included are your accommodation, transport, food, and excursions (however, no credits for these services will be issued).
Price Changes
Adventure Altitude Treks and Expeditions reserves rights to increase or decrease their trip prices prior to confirming your booking. Once we have a confirmed booking with a full payment, the price of the trip, as agreed upon by you, will remain fixed unless it is adjusted through an external situation such as a government tax increase or an increase in permit fees from authorities, etc.
Privacy and Customer Information
Adventure Altitude Treks and Expedition collects customer information in accordance with the Know Your Customer (KYC) Policy. The client’s information is only used for permitting, transportation arrangements, accommodations, emergency assistance, and other required arrangements to guarantee that the trip is carried out safely and successfully.
Terms and Conditions Updates
Adventure Altitude Treks and Expedition reserves the right to change, adjust or update these Terms and Conditions without notice at its discretion at any time.
The updated version of the Terms and Conditions will be applied to all future reservations and travel arrangements.
Cancellation by the Company
Adventure Altitude Treks and Expedition has the right to cancel, modify, postpone or reroute a trip due to circumstances outside of our control, including but not limited to adverse weather conditions, natural disasters, political unrest, government restrictions, pandemics, strikes, disruption to transportation, and safety issues.
In these situations, every effort will be made to provide an alternative itinerary, offer a new departure date, or transfer money paid to a different trip. Any unrecoverable costs associated with permits, flights, hotels, and/or third-party services will be deducted from any refunds.
Flight Delays and Weather Conditions
All flights into and out of the mountains of Nepal are subject to possible delays due to changes in the weather.
Adventure Altitude Trekking and Expeditions cannot be held responsible for delays, cancellations or changes to your itinerary caused by weather, airline decisions, road blockages or any other reasons beyond our control.
Clients are responsible for any additional costs such as accommodations, food, transportation, or rebooking flights.
Itinerary Changes
The itinerary you receive is only a guideline; the company reserves the right to alter the itinerary when required (due to weather, condition of the road, air delays, health, safety or other hazards, changes to government policy, or any other circumstances beyond our control).
The primary concern of our guides and management team is always the safety and well-being of the client; they will always make decisions based on that.
Emergency Evacuation
If there is an emergency and an evacuation is necessary, Adventure Altitude Treks and Expedition can assist in arranging for the appropriate agencies to provide assistance if possible.
Any Rescue, Evacuation, Medical Treatment, Hospitalisation, or any other expenses related to evacuating clients (including all associated costs) are solely the client’s or their insurance provider’s responsibility.
Complaints and Claims
If you have a complaint during your trip, please make sure you bring it to the attention of the Guide/Company Representative on the Immediate Basis so that they may work towards resolving the matter promptly.
Complaints made after the conclusion of the trip may have to be investigated based on your account of the events and our ability to gather information.
Photography and Marketing
Adventure Altitude Treks and Expedition reserves the right to use images and video of clients taken during trips for advertisement and promotion purposes unless the client informs Adventure Altitude Treks and Expedition in writing prior to the commencement of the trip that they do not wish to use the images and videos of themselves during their trip.
Force Majeure
The company will not be responsible for any failure or delays associated with its obligations due to events beyond the company’s control, including but not limited to natural disasters, earthquakes, floods, epidemic, pandemic, war, terrorism, civil disturbance, governmental action, or interruptions of transportation.